Fannie Mae Short Sale Assistance Desk Reference Guide

 

       

 

Fannie Mae designed the Assistance Desk to assist participating MIAMI members in handling post-offer short sale issues related to servicer non-response, second lien, or mortgage insurance issues. By working together to resolve these issues and taking a closer look at the root causes, business practices may be further refined resulting in a more expeditious process.

 

Step 3: Submission Instructions

Fannie Mae Loan Lookup

Use the Fannie Mae loan look up tool to confirm that Fannie Mae owns the loan for the property. Simply click on the link provided on MIAMI’s website or enter http://loanlookup.fanniemae.com/loanlookup/ into your web browser and follow the directions to complete the process.

Pre-submission Conditions

You must be eligible to access the Assistance Desk and agree to abide by the guidelines.

Borrower Authorization Form (BAF)

Prior to submitting your case, you must first submit a signed BAF to MIAMI. You can download a blank copy from MIAMI’s website.

Intake Questionnaire Form

When you are ready to proceed, sign into MIAMI's website and proceed to the Short Sale Assistance Desk information. Follow the directions to complete and submit the Intake Questionnaire form.

Processing and     Follow Up

MIAMI will submit your case to Fannie Mae by close of business of the second business day after your Intake Questionnaire form and BAF are received. MIAMI will send you all communications from Fannie Mae by close of business of the second business day after the communication is received. Please note, a final response from Fannie Mae will take at least two weeks and may take several weeks or longer, particularly for MI or 2nd lien issues.

NOTE: Fannie Mae provides the Short Sale Assistance Desk as a value added service for MIAMI in the initiative and their participating members. However, participants do not have a special relationship and are not entitled to special privileges with Fannie Mae. The Short Sale Assistance Desk participants may not publish, or cause to have pub­lished, or make public use of Fannie Mae’s name, logos, trade­marks, or any in­formation about its relationship with Fannie Mae without the prior written permission of Fannie Mae.